final wireframe - hospital side_edited.j

Empower hospital bracelet and portal

role

student designer

duration

3 months

background

the average ER visit lasts multiple hours and is stressful

team

Ashley Darling
Kate Sheridan

Callie Rigsbee
Cognizant (Sponsor)

skills/tools

user research

ux design

Figma

Fusion 360

objective

reimagine an aspect of the ER to give patients an overall better experience

solution: reduce uncertainty, empower patients

provider portal

patient portal

NFC hospital bracelet

NFC tag removal

Empower hospital bracelet and dual patient/provider portals utilize NFC tags to allow for patients to have access to their current visit's records, and improve the flow of information between providers and patients.

use storyboard

define

user personas

Persona 6

Persona 5

Persona 4

Persona 6

1/3

journey map: "waiting is the hardest part"

insights

uncertainty | 1

unclear progress updates: what am I waiting on? what's the next step?

lack of medical knowledge | 2

confusing medical jargon causes stress for patients

non-intuitive process | 3

magnified emotions | 4

work interruptions | 5

if you've never been to the ER, how do you know what to do?

waiting room is filled with other sick people, magnifying pain and stress

providers are pulled away from duties to update patients and family members

ideate

design criteria

must have

safety (HIPAA, hospital regulations, building codes)
easy to clean/hard to disrupt or vandalize
makes nurses jobs easier (their time used more wisely)
easy to navigate for providers and patients
room for a crash cart/vital cart to move

should have

would be nice to have

non-throwable
modular waiting area
warm and inviting
sustainable
easily implemented into hospitals that already exist (adaptable)

educational content to encourage patients to self-evaluate
signage and wayfinding, reference/directions to closest cafe
warm lighting
charging stations, TVs

morphological matrix

First 100 Sketches

The first 100 sketches we did.

Second Round Sketches

The second 100 sketches we did. We begin to group them by theme.

Morphological Matrix 2

This is our second morphological matrix, a different format than the first and using different themes and ideas.

First 100 Sketches

The first 100 sketches we did.

1/6

matrix groups

information
buzzers -> tablets
accessory/distraction
patient comfort
patient resources
pre check-in
tracking patient progress/location
tracking patient health/well-being
check-in efficiency
physical Layout
telehealth
UI and wireframes
paired communicators

prototype

physical prototype

We adapted the mechanism from clothing security tags, and started by breaking one open to dissect.

Below is the first iteration of the CAD models for our tag casing, as we teased out sizing how everything would fit. We printed this model and tested using the NFC tag to pull up our portal, and practiced removing it with a magnet.